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Barrier-free Travel

Information for passengers with disabilities

Exceptional service for passengers with disabilities and limited mobility is a priority for us.

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Please note

The processes and services at the airport will be continuously adapted to the current situation during the corona pandemic. Therefore, there may always be changes in opening times, restricted offers or temporary closings. We have compiled all important information for you on a separate page.
Show current service information

Travel Planning

If you require support for the disabled, please register with your airline or travel agency as early as possible to ensure smooth and timely service. Inform your airline, tour operator, or travel agency at least 48 hours in advance about the level of support you will need. Please also include information about the degree of your reduced mobility.

Service

The support of passengers with limited mobility at Düsseldorf Airport is handled by the staff of Company Klüh.
Catalog of Services

Classification of Mobility Levels

Abbreviation Meaning
WCHR You generally don’t require a wheelchair but do only for longer walking distances. Climbing stairs with assistance is not a problem.
WCHS You cannot climb stairs but you can walk short distances.
WCHC You require a wheelchair at all times. Even inside the aircraft you cannot move without assistance.
BLND You are blind or visually impaired.
DEAF You are deaf or hearing-impaired.
BLND-DEAF You are both blind and deaf.
DPNA You have a cognitive impairment.
Meaning
You generally don’t require a wheelchair but do only for longer walking distances. Climbing stairs with assistance is not a problem.
Meaning
You cannot climb stairs but you can walk short distances.
Meaning
You require a wheelchair at all times. Even inside the aircraft you cannot move without assistance.
Meaning
You are blind or visually impaired.
Meaning
You are deaf or hearing-impaired.
Meaning
You are both blind and deaf.
Meaning
You have a cognitive impairment.

Terminal Access by Car

Severely disabled persons who hold the blue European Park Card as issued by the traffic authorities, or the new orange-colored park card, may park for up to three hours free of charge in the “Kiss & Fly” area at the departure level. You must visibly display the original pass (no photocopy) and a parking disc with proper time indication. When entering the area by car, please register by using the call button at the barrier system.

We suggest you use the many parking options in our conveniently located car parks. 

Please note: Short-term parking spots -- unlike car parks -- are not free of charge for persons with limited mobility, even if you hold the blue EU Park Card.

At the Airport

For timely support, please arrive at least two hours before your planned departure and confirm at the check-in counter, with the PRM Service Team in the departure hall, or at one of the many call boxes. When a pick up at the car park is required, please consider the additional travel time in your time planning. 

When using a call box, please have your flight number handy. You will also be asked about the type of your impairment (including pacemaker). This way, the type and extent of support can be determined quickly and appropriately.

Please be patient. Even with the most efficient preparation, depending on passenger volume and travel time, you might experience wait times in some cases.
Service point

Map

All departure areas, arrivals, and the train station “Düsseldorf Flughafen” are equipped for the disabled. Elevators and ramps make it possible to move across  levels of various heights without barriers. All facilities such as restaurants, marked toilets and diaper-changing rooms are also accessible for persons in wheelchairs. You can find an overview of all important services and facilities in our site map.
Map

Check-in

Please arrive at the check-in on time to allow sufficient time for all relevant services (e.g., wheelchair transport). If you are a member of a group of 10 persons or more, or if you would like to travel with a service dog, you must inform the airline or travel agency at least 48 hours prior to departure. Groups of disabled persons have the option of separate check-in by the airline with prior registration.

Note
When planning your travel, please consider any additional waiting time you might require to accomodate any assistive services.

Accompanying Person and Carry-on Luggage

According to EU regulations and the airline’s transport conditions, you may be accompanied by one person traveling with you.

Moreover, you are permitted one piece of carry-on luggage. There are no limits on carry-on luggage classified as medically necessary with a relevant certification. 

More information

Traveling with Your Wheelchair

Wheelchairs are usually transported in the cargo area of the aircraft.

If you are using the airport’s service for the disabled, service staff will accompany you in your own wheelchair up to the aircraft door, if you wish. If you have a private escort, you and your escort may also make your way to the departure gate on your own.

To keep the process running smoothly, we recommend you drop off your own wheelchair at the oversize-luggage counter for loading before the security check. You may then use a wheelchair from the service team until boarding. Please communicate your preferred method when checking in.

Electric Wheelchairs

Battery-operated wheelchairs must be, according to EU regulations, registered with the airline or travel agency at the time of flight booking, and at least 48 hours prior to departure. You must provide details about your wheelchair, such as size, weight, and type of battery (special security regulations apply for lithium or wet batteries). Otherwise, the transport of your wheelchair cannot be guaranteed, as weight capacities are limited, depending on the aircraft. 

Prior to dropping off or loading an electric wheelchair, you are required to disconnect the battery, to secure it, or possibly remove it, according to regulations. Your wheelchair must fit through the cargo area door. If it does not, it might have to be collapsed or reconfigured.
Overview of all airlines
Do you need a luggage carrier?
Spending the night at the airport
 
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