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Pick-up & drop-off

In order to better organise traffic, the airport implemented a barrier systems in front of and behind the access points for the Departure and Arrivals levels. Vehicles may continue to pass through both zones free of charge and take passengers to the terminal’s Departure level; however, longer-term stopping in this area will become subject to a fee.

At the Departures level you may stay free of charge for up to ten minutes. There are 80 stopping points available. If you need more than the free 10 minutes, there will be a charge of 5 euros for each additional 5 minutes. Parking in this area is allowed for 30 minutes at most.

Arrivals level

As ihe Arrivals level. This is an absolute no-parking zone and only true transit traffic is possible. The maximum time for passing through is two minutes. For any violation of the no-stopping rule, drivers are charged five euro for stops for up to five minutes.

When entering and leaving the vehicle registration is detected by cameras. If the free time in theDeparture and Arrivals levels is not exceeded, the barriers open automatically at the exit without the driver having to insert his ticket. Individual data is deleted from the systems after six hours. 

Parking for Pick-up & drop-off 

The entry to Carpark P2 is located behind the gates in the Kiss & Fly zone. Here are more details about parking. Use the same entry to reach P3. Guests of the Sheraton Hotel can drive to the hotel’s restricted stopping area in P3 where they can be dropped off or picked up.

 

For drivers needing more than the average drop-off time, Düsseldorf Airport recommend the short-term parking lots P11 and P12, which are located right behind the access area exit.

FAQ

Family, friends, colleagues and all others may still be dropped and seen off conveniently and free of charge at the terminal on the Departures level. At the Departures level you may stay free of charge for up to ten minutes. There are 80 stopping points available. If you need more than the free 10 minutes, there will be a charge of 5 euros for each additional five minutes. Parking in this area is allowed for 30 minutes at most.
Yes, passengers may be accompanied to the terminal. Drivers needing more than the usual drop-off time are recommended to use the short-term car parks P11 and P12, which are located right behind the exit of the access area, as well as the close-to-terminal parking garages P1, P2, P3, P7 or P8. As in the past, there are no stopping points at the Arrivals level. This is an absolute no-parking zone and only true transit traffic is possible. The maximum time for passing through is two minutes. For any violation of the no-stopping rule, drivers are charged 5 euros for any stop of up to five minutes. If these rules are violated, the vehicle may get towed.
At the Departures level you may stay free of charge for up to ten minutes. There are 80 stopping points available. If you need more than the free 10 minutes, there will be a charge of 5 euros for each additional five minutes. Parking in this area is allowed for 30 minutes at most.
There are no options for turning before the barrier system. An alternative is to enter underground car park P1. Any driver who passes the barrier to the access area must continue through to the exit. The driver may take up to ten minutes to pass through the Departures level free of charge, which should be plenty of time.
In that case, Düsseldorf Airport recommend heading directly to short-term car park P11 (located right behind the exit of the Departures level exit). 
No, that’s not an option. There is absolutely no stopping at the Arrivals level. For these situations, the close-to-terminal short-term car park P12 or one of the terminal car parks are available. 
No maximum height is given. 
Disabled persons who hold a blue European parking permit issued by the German Road Traffic Office (Straßenverkehrsamt) or the new orange parking permit, are permitted to stay in the “Kiss & Fly” area of the departures level for a max. of three hours free of charge. The requirement for this is that the original permit (not a copy) and a set parking disc are displayed in plain sight. Please report your arrival using the call button on the barrier system.

The best parking options for people with reduced mobility are the many available in our conveniently located car parks or short-term car lots.
Please note: Unlike the car parks, short-term car lots are not free of charge for people with reduced mobility who are EU-passport holders. 
The service staff in the access area is available for all your questions. 

Car parks P1 and P3 are located right before the Kiss & Fly area.
Inside the barriered area, you’ll find the entry to P2, and behind the Kiss & Fly zone are car lots P11 and P12.
For more details about access, please visit our parking-related pages:


At the Departures level, there are several automated pay stations for cash, EC and credit card payments (PIN and NFC-chip). Payments with credit card and EC card may be made directly at the exit barrier. 
No, double payments are not necessary. Moreover, the only car park entry within the barriers is car park P2.

Enter car park P2 by inserting the ticket received at the barrier for the entry point into the P2 automated access station. After being time-stamped, the ticket will pop out of the machine, the barrier opens, and the ticket can be paid as usual before exiting P2. After exiting car park P2, the exit of the terminal access is next, at which the paid ticket is inserted into the automated exit station.
Currently, no monthly bills can be accrued for access areas. However, it is available for terminal car parks. 
The service staff in the access area is the right contact for this. A staff member can be summoned to provide assistance by pressing the call button at the automated pay station and at the entries and exits. 
For any next steps, contact the service staff in the access area. 
Within the free ten minutes, you can use the entry ticket as an exit ticket and do not have to go to the pay machine.
The stopping areas have sizes that are standard for public traffic spaces. For buses, a separate area at Departures is available. 
This is possible with the assistance of a staff member, either in person or via the central office (reachable via call button at all entries and exits). A staff member will open the barriers manually. 
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